Service Request

Cancellation Policy

Booking and Scheduling Advance Booking: Service calls must be scheduled at least 48 hours in advance. Description Requirement: A brief description of the requested work is required. Bookings without this will be declined. Timing Variability: Actual arrival of personnel may be up to 1 hour before or after the scheduled time. Rescheduling Rights: The company may reschedule up to one day before the appointment. Service Call Charges Service Fee: A fee applies for service calls, waived if a related repair or project is performed later. Consultation Billing: Visits involving significant evaluation without specific services may be billed as consultations. Premium Service Charges: Additional fees apply for services requested after hours, on weekends, or holidays. Liability and Safety Liability Waiver: The company is not liable for damages arising from reviewed conditions unless due to company negligence. Hazardous Materials: Clients must ensure work areas are free from hazards. Services are postponed until hazards are cleared. No Refunds for Hazard Delays: Delays due to hazardous conditions do not qualify for refunds. Payments and Refunds Non-Service Refund: Payments are refunded if no service call is made. Cancellation Policy: No refunds for cancellations made less than 24 hours before the scheduled time. Company Rescheduling: No refunds if the company reschedules, but service will be rebooked at a suitable time. Dispute Resolution Arbitration: Disputes will be resolved through arbitration, not litigation. Right of Refusal Behavioral Clause: Service can be refused for aggressive, rude, disrespectful, or dishonest behavior. By requesting services, clients agree to these terms, ensuring clear expectations and responsibilities.

Contact Details