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Cancellation Policy

Overview This policy covers all phone and video consultations, detailing both general and specific terms applicable to these formats. Booking and Scheduling Technology Check: Ensure a stable internet connection and compatible technology. Time Zone Confirmation: Verify the consultation's time zone at booking. Access Instructions: Receive guidance on accessing the consultation 24 hours prior. Consultation Charges Connectivity Costs: Clients bear any internet or phone costs. Recording Fee: An extra charge applies for session recordings. Client Responsibilities Accuracy of Information: Provide complete and accurate details necessary for the consultation. The company is not liable for outcomes based on incorrect information. Secure Environment: Maintain privacy during video consultations. Technology and Equipment Technical Support: Basic setup assistance is available. Equipment Testing: Test your technology before the consultation to prevent delays. Liability and Safety Advice Limitations: The company is not liable for damages resulting from consultation advice. The advice is contingent on the information provided by the client. Data Security: Reasonable data protection measures are in place, though the company is not liable for third-party breaches or client errors. Payments and Refunds Tech Failures: If a technology issue not caused by the client prevents a consultation, a reschedule is offered at no extra cost. No-Show Policy: Missing a video consultation without early notification results in a forfeit of the consultation fee. Dispute Resolution Digital Documentation: Disputes are documented and resolved via arbitration as per our standard procedures. Acceptance of Terms Booking a consultation signifies agreement to these terms, designed for effective and secure remote engagements.

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